50% deposit is normally payable prior to project kick-off, unless the project is complex and different milestone deliverables and staged payments are agreed. The balance is payable on completion and within 5 days of acceptance, prior to ‘go live’ even if the client cancels or delays ‘go live’ for any reason.
1LG shall use reasonable efforts to ensure completion within [n] weeks of project kick-off. If client feedback is unreasonably delayed, deliverables shall be deemed accepted and completed to ensure adherance to the timescale.
The client can view work in progress (WIP) on a test server. The client shall review and accept or reject the deliverables within 5 days of completion. If rejected 1LG shall be given [n] extra days to achieve acceptance. If rejected again the client shall provide reasonable grounds for rejection in writing. If the client neither accepts nor rejects the deliverables within each time-frame, the deliverables shall be deemed accepted and full payment due.
The client shall have 60 days warranty from acceptance. While 1LG does not warrant software as error free, errors found during warranty shall be fixed free of charge. Fixes to errors found after warranty expiry are chargeable at our then current hourly rates, unless the client has a software support contract.
1LG accepts no liability for loss of turnover, sales, revenue, profits or indirect consequential or special loss arising from the deliverables. The client indemnifies 1LG for any claims made against 1LG arising from any of the deliverables. In particular, the client indemnifies 1LG against any claim against them for unknowingly using copyright images.
On warranty expiry the client [name] instructs 1LG to provide the following software support:
i. Provide remote website hosting server reboots
ii. Provide reasonable general website client support, help, advice and guidance
iii. Fix faults in supplied code and database structures
iv. Fix problems resulting from CMS web content updates by trained clients.
Support requests submitted via email shall provide full details of the problem. 1LG shall use reasonable efforts to fix the problem or provide an estimate of the time required to provide a resolution according to the priorities below within 24 hours.
All liability by 1LG for providing support shall cease immediately with no refund of fees paid if changes to the original deliverables are made by any person other than 1LG or if web content updates are performed by untrained users.