Website Hosting, Support & Maintenance

Peace of mind for your most valuable web asset


You wouldn’t expect to buy a car and service it yourself. You’d take it to a garage to keep it running smoothly and avoid expensive breakdowns. The same is true with websites. But few business owners have either the skill or time to manage their site, let alone troubleshoot hosting issues. If you’re struggling to manage your own website, we can help.

Support from a team with 20+ years' experience


We provide fully-managed enterprise-class website hosting on lightning fast low-density VPS servers from a secure, state-of-the-art UK data centre + a comprehensive website maintenance & support service, designed to manage every aspect of your website, so you can focus on running your business.

Fast Secure Hosting Plans


When migrating your website to our hosting platform, we start with a complete technical audit of your website. We fix any obvious problems, such as fixing broken links and upgrade your core WordPress / Magento software, themes & plugins to latest versions.

Website Maintenance Plans


We update your website core software theme & plugins as new versions are released. We can also provide web edits, such as adding images or changing text supplied by you, along with a host of other services. Choose from SMALL BUSINESS or ENTERPRISE plans below.

Small Business & Enterprise Website Hosting & Maintenance Plans

Call 1LG Digital FREE To Discuss Your Support Services Needs With Us

Frequently Asked Questionos About Our Website Hosting & Maintenance Service

HOSTING PLANS

When migrating your website to our hosting platform, we start with a complete technical audit of your website. We fix any obvious problems, such as fixing broken links and upgrade your core WordPress / Magento software, themes & plugins to latest versions. Note: if your site is really old, we may recommend a complete website makeover. Read about our web design & development services.

MAINTENANCE PLANS

We regularly update your website core software theme and plugins as new versions are released, along with a host of other services, depending on your chosen plan. We can provide web edits, such as adding images or changing text supplied by you, and if any extra hours are required, you’ll enjoy reduced hourly rates, along with priority support. Note: web edits cannot be used for new web projects or web builds.

Established in Year 2000 we’re here for the long term so you can be sure we will be able to support all your website hosting and maintenance needs for many years to come. With 20+ years of experience designing, developing and supporting websites, both large & small, simple & complex, we’ve probably fixed the problem your having just now on your website, many times before. We specialise in software installation, upgrade, troubleshooting, support & maintenance for the WordPress CMS and Magento eCommerce platforms.

We work with Clustered.net in London, a small, independent hosting provider of business-class hosting since 1999. They provide us with a personally managed hosting service on two enterprise-class VPS servers, allowing us to focus on managing multiple client websites, while they focus on managing the power, network, hardware, software, databases, and server security. These resources are reserved only for our clients. This approach means your website will not be hosted on a shared server with thousands of other websites queuing for the same server resourses, thereby ensuring the speed of your websites will be outstanding. It also means you get the benefit of website hosting support not just from 1LG.com, but also from Clustered. A truly belt & braces solution to your hosting needs. Read more about VPS hosting here.

On becoming a client you’ll receive a welcome email with details of your plan and a request for your domain, current hosting provider and website dashboard login credentials. On receipt we will set up your hosting plan within 24 – 48 hours and provide you with a schedule for maintenance work to begin.

Web Edits include edits to content on any page, e.g.  changing banners, headers or footers, changing plugin settings, CSS adjustments, adding blog content provided by you, adding a new landing page, changing images or text, adding coupon codes or updating shopping carts, provided such edits can be completed in the time allowance for your plan. Edits that require more time can be provided at extra cost, at the reduced hourly rates for your plan.

Web Edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, copywriting or building out a new website or subdomain.

EDIT EXAMPLE 1

Included: You want us to upload blog content that you created with attached images and send to us with any required formatting instructions.
Not included: You want us to create a blog post, write the content, find images and upload to WordPress with no formatting instructions.

EDIT EXAMPLE 2

Included: You want us to add a new product to your WooCommerce store and send us all needed content e.g. images, description, price etc.
Not included: You want us to create a custom checkout process for your WooCommerce store.

EDIT EXAMPLE 3

Included: You want us to install and set up a plugin to use it’s built-in functionality.
Not included: You want us to create new functionality that doesn’t already exist in a plugin. This would require custom development at extra cost.

EDIT EXAMPLE 4
Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
Not included: You want us to write content for or redesign your About page.

We are of course happy to provide custom development at our hourly rates.

All hosting plans come with serious, reliable web server security protection using Imunify Security 360 for precision scanning and eradication of malware and viruses, proactive intrusion detection and protection and more. Maintenance + Optimisation plans for Wordfence will also be upgraded to use Wordfence unless your site is already otherwise protected with a comparable product.

1LG Digital provide a range of website and IT support services to ensure the best possible support environment for our clients’ most important digital asset – their website. Support services include professional web hosting on our own enterprise class VPS servers, email, domain name registration, and a choice of highly personal yet comprehensive support and maintenance packages for all your digital files and of course, your website. We also offer website installation migration, hosting, upgrades, troubleshooting, code fixes and maintenance for 3rd party created sites.

We provide professional enterprise-class UK-based hosting on our own fast high availability Virtual Private Servers (VPS) which, when combined with website care & maintenance plans offer complete peace of mind for your online assets.

If you’re struggling to manage your own website, we can help. Our WordPress CMS and Magento website support services include site security hardening and software updates to keep you safe and secure from hackers, SEO technical fixes and site speed improvements for improved search rankings, server migrations, hacking recovery and more at an affordable cost.

Established in Year 2000 we’ve proven expertise in WordPress CMS and Magento eCommerce development and support, working with businesses of all sizes who neither the time nor skills to manage their websites themselves + we provide support to other web design companies and agencies.

Your time and budget may be limited, but you still need to keep your site running, looking professional and well-maintained, because it’s a direct reflection on your business and a broken site will get penalised and de-ranked by Google in the SERPS.

After 17+ years of experience designing, developing and supporting websites, both large & small, simple & complex, we’ve probably fixed the problem your having just now on your website, many times before.

We provide software installation, upgrade, troubleshooting, support & maintenance for WordPress CMS and Magento eCommerce websites + other mainstream CMS like Joomla and Drupal, and eCommerce platforms like Shopify and WooCommerce.

Hacking and Virus Infestation Removal


WEBSITES THAT ARE NOT MAINTAINED REGULARLY ARE AT GREATER RISK OF VIRUS INFESTATION OR BEING HACKED

If your website’s been hacked or infected by a virus, recovering it from a previous backup may fix the problem. If not, and the backup recovery exercise has not eliminated the problem, we can provide a quick, efficient and above all competent service to isolate and remove the root cause of the problem. Once cleaned, we can then restore your site back to its former state before you got hacked, with the minimum of data loss. We have many years’ experience in virus infestation removal and damage limitation. We can also advise on antivirus protection, firewalls and the steps you need to take to prevent future virus infestations or hacks occur again – especially important for WordPress websites.

virus detected - hacking fixes

Why Outsource Website Support To A Professional


YOU CAN FOCUS ON YOUR BUSINESS WHILE WE MAKE SURE YOUR WEB SITE RUNS SMOOTHLY

With increasing online competition, any website downtime can lead to substantial losses. Most companies know how important it is to have a professional looking, well-maintained website to promote their brand. Big corporations employ teams of people to support and manage their websites. Smaller companies on the other hand, often don’t have that luxury and the boss or his assistant spend long hours managing their website when they should really be concentrating on core business.

Many businesses build their website on WordPress Content Management System due to its ease of use and flexibility. While easy to use, there’s more to managing WordPress than simply adding content, if you want to keep your site up-to-date and safe from hackers.  Unless websites ARE your business and you have the time and in-house technical skills to maintain it, you’d be better to outsource your website maintenance to the professionals.

We can relieve you of the burden of maintaining your website, while also helping you build a stronger web presence. We’re experts in WordPress – the world’s preferred CMS – and also Magento eCommerce. We also offer support for Joomla and Drupal CMS and other mainstream eCommerce platforms like Shopify, BigCommerce and wooCommerce running on WordPress. We’ll save you time and money, leaving you free to focus on what’s important – your business.

We offer support on an ad-hoc basis, plus regular managed support service. All software and website related support services are provided remotely over the Internet. There is no need for us to visit your office – unless you are local to us and an on-site visit would be appropriate. We simply need access to your website back-end files. Rest assured your sensitive information is kept secure and treated in the strictest confidence.

website-support-person

Additional Web Design and Hosting Services


WE'RE YOUR 'ONE STOP SHOP' FOR ALL THINGS WEBSITE RELATED

We also offer UK professional website hosting on our virtual private servers (VPS) and if you host your site with us we, can offer combined hosting, support & maintenance services. If you seek website design & development or modifications, functional enhancements and extra pages for an existing website, plus search engine optimisation, web content and  copywriting and digital marketing – we can help with that too!