Terms & Conditions

These Terms and Conditions, which may be amended, modified, or replaced at any time without prior notice, apply to all services provided by 1LG Digital, located at Buckingham Road, Milton Keynes, MK170RB. The Client's continued use of 1LG Digital's Services following any changes signifies acceptance of those changes.

1. Definitions and Interpretation:

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

1.2 “Client” means you, the individual, firm or corporate body purchasing the Services. Where an individual is entering into this Contract on behalf of a business, the individual confirms they have the authority to do so and to contractually bind that business and the business shall be the Client in the context of this Contract;

1.3 “Contract” means the contract formed as detailed in clause 2, which includes the acceptance of these Terms and Conditions;

1.4 “Quotation” means the price quoted in the written quotation, proposal, scope of services, scope pf work or other correspondence provided by us to you, which unless otherwise stated, remains open for acceptance for a period of 30 days and constitutes our entire scope of services; and

1.5 “Services” means the entire Scope of Services, or the Deliverables, provided by us to you.

1.6 Unless the context otherwise requires, each reference in these Terms and Conditions to “we”, “us”, and “our” refer to 1LG Digital and its employees and agents; “you” and “your” refer to the Client and its employees and agents.

1.7 “writing” and “written” includes emails and similar transmissions;

1.8 References to a statute or provision, these Terms and Conditions, or a clause pertain to their amended or re-enacted versions at the relevant time.

1.10 a clause is a reference to a clause of these Terms and Conditions;

1.11 a "Party" or the "Parties" refer to the parties to these Terms and Conditions.

1.12 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon their interpretation. Words imparting the singular number shall include the plural and vice versa. References to any gender shall include the other gender. References to persons shall include corporations.

1.13 No terms or conditions stipulated or referred to by you in any form whatsoever shall in any respect vary or add to these Terms and Conditions unless agreed by us in writing.

2. The Contract:

2.1 We will provide you with a written Quotation for our Services. The acceptance of our Quotation, electronically or otherwise, or the placement of an order, creates a legally binding Contract between you and us, and includes the acceptance of these Terms and Conditions, which will apply between us.

2.2 You are responsible for the accuracy of any information you submit to us and for ensuring that our Quotation reflects your requirements. Our Quotation is based on the information provided to us at the time we prepare it. If any errors or discrepancies become evident, we reserve the right to make adjustments to it.

2.3 You agree to provide us with any information, advice and assistance as we may reasonably require within sufficient time to enable us to perform the Services. However, any timescales we provide are a guideline only and are not of the essence of the Contract.

2.4 We reserve the right to abandon the project and invoice you the remainder of the quoted fee 60 days after the contract formation, or after 30 days of receiving no contact from you, regardless of the project status, this shall be immediately due and payable.

3. Services:

3.1 Client is hiring 1LG Digital to provide any of the following Services as outlined in the Quotation, Scope of Services and any previous correspondence or conversation with the client and or their appointed representative:

- Custom Website design & development

- Templated website rental

- Updates and modifications to existing sites

- Custom coding

- Graphic design

- Website and/or email hosting, support & maintenance

- Digital marketing services including content, SEO and PPC.

3.2 Deliverables include everything detailed in the Quotation or Scope of Services document and exclude items such as travel, expenses, stock images, or illustrations unless otherwise specified.

3.3 Any additional requirements requested by the client not included in the original Quotation or Scope of Services will be at extra cost, may extend any previously agreed timescales, and will require written agreement by both parties.

4. Custom Website Design & Development Services:

4.1 We develop all new custom websites on our development server. Clients can view and approve each development stage before the final Go-Live.

4.2 A non-refundable deposit is due upon acceptance of our quotation, with subsequent payments based on the project value:

- Projects over £5,000: 35% upfront, 35% upon design approval, and the final 30% within 5 days of project completion

- Projects below £1,000: 50% upfront, 50% upon project completion

- We will proceed with further works only after receiving each stage payment. The website will not be launched until the final payment is made.

- Delays resulting from non-compliance with payment terms are not our responsibility

- We may request additional interim payments or, at our discretion, 100% payment upfront.

4.3 Client approval is required for initial design drafts and/or site structure, limited to three design iterations.

4.4 Post client-approval, alterations, changes to the brief, or additional visits beyond the quoted allowance will be charged at our current standard hourly rate.

4.5 Unless specified in our Quotation, clients must provide logos, copy, and graphics in the agreed format.

4.6 Clients are responsible for reviewing content for errors, including spelling and grammar.

4.7 We design editable websites. Post Go-Live, clients receive login credentials to modify certain content.

4.8 For projects exceeding 30 days, we provide regular progress reports.

4.9 Clients must give feedback within 5 days of receiving a report, or we may consider the stage approved.

4.10 While we strive to meet deadlines, time is not of the essence.

4.11 Clients are liable for full payment if they cancel, delay, or modify the project after commencement.

4.12 We provide a 30-day warranty period post Go-Live for error corrections.

4.13 Post warranty expiry error fixes are chargeable at our standard hourly rate.

4.14 Clients should avoid modifying critical website components (e.g., header, footer, CSS, core PHP files) post Go-Live.

4.15 We may charge clients for corrections if they or their representatives cause website issues.

4.16 All proprietary website rights remain with us during the contract term. Clients must not:

4.16.1 Copy, modify, duplicate, or create derivatives from the website.

4.16.2 Reverse compile, disassemble, or reverse engineer the website.

5. Acceptance of Deliverables:

5.1 Upon notification of completion, the Client is given 48 hours to review and either accept or reject the provided deliverables in writing.

5.2 The Client's acceptance or rejection should be prompt and must not be unreasonably withheld or delayed.

5.3 If we do not receive a written acceptance or rejection within the specified 48-hour window, the deliverables will be considered automatically accepted by the Client.

5.4 In the event of a rejection, 1LG Digital shall be afforded a minimum of 5 working days, or another mutually agreed-upon period, to address the concerns and seek acceptance once again.

5.5 If, after this additional period, the deliverables are rejected again, the Client must provide clear reasons in writing for the complete rejection.

5.6 The reasons for full rejection should be specific and must not be unreasonably withheld or delayed.

5.7 Full payment becomes due either upon the Client's written acceptance of the deliverables or, if no feedback is provided within the initial 48-hour window, upon the automatic acceptance of the deliverables.

6. Your Responsibilities:

6.1 You agree, where applicable, to:

6.1.1 provide us with any information, advice, and assistance as we may reasonably require within sufficient time to enable us to perform the Services;

6.1.2 provide us with suitable and sufficient material and images to enable us to perform the Services;

6.1.3 ensure all content uploaded by you or your employees, or provided to us, is suitably backed up, virus-checked, and thoroughly proofread for mistakes;

6.1.4 update, back up, maintain, and optimize the site where you have not taken up a maintenance contract with us in accordance with the referenced maintenance clause;

6.1.5 ensure any staff are trained in the proper use and operation of any system provided by us;

6.1.6 refrain from editing the header or footer, any CSS or core PHP files, or adding, removing, or updating any plugins or content management systems without prior agreement, to preserve the integrity and functionality of the website;

6.1.7 keep secure from third parties any passwords we may issue to you;

6.1.8 nominate a suitably qualified individual to act as your representative to liaise with us regarding the Services. This individual needs to be a decision-maker within the company;

6.1.9 obtain and maintain all necessary licenses, permissions, and consents in connection with the Services.

6.2 If you fail to meet any of the provisions of the relevant responsibilities clauses, without limiting our other rights or remedies, we shall:

6.2.1 have the right to suspend performance of the Services until you remedy the default;

6.2.2 not be held liable for any costs or losses sustained or incurred by you arising directly or indirectly from our failure or delay in performing any of our obligations as a result;

6.2.3 be entitled to claim for any costs or losses sustained or incurred by us arising directly or indirectly from your default.

7. Variation and Amendments

7.1 If you wish to modify the Services, please notify us promptly. We will make reasonable changes; however, be aware that timelines may be affected.

7.2 Should external factors force us to alter our service provisions, we will inform you immediately. We will minimise these changes and aim to provide services as close to the original agreement as possible.

7.3 Any changes will adhere to these Terms and Conditions. If the modifications result in a price increase, payments will be made as per the previously mentioned payment terms.

7.4 Scope expansions that also increase costs must be mutually agreed upon before implementation.

7.5 Reducing the scope does not decrease the price. Any scope reduction must be mutually agreed upon in advance, noting that the price could even rise if additional efforts are necessitated by the changes.

7.6 Post-project requests will be charged at our prevailing hourly rate, unless covered by an active support and maintenance plan.

7.7 For clients using third-party hosting or support, additional licenses might be necessary for paid themes or plugins.

7.8 Upon using the deliverables in a live setting, full payment or the initial instalment of a staged payment becomes due immediately.

8. Custom Website Hosting and Maintenance:

8.1 If you purchase your website outright, you can choose to host with us post-launch or opt for a suitable third-party server after final acceptance.

8.2 Hosting fees apply for custom websites on our servers. This includes both work-in-progress sites and live holding pages during development.

8.3 Hosting and/or maintenance fees are due monthly or annually in advance. Payments continue on a rolling basis unless either party provides a 30-day written termination notice.

8.4 For monthly payments, you must set up and maintain a direct debit or standing order for the duration of the hosting contract.

8.5 Payments made through third-party platforms like PayPal or Stripe may incur an additional fee, up to 5% of the standard hosting rate.

8.6 When using third-party platforms like PayPal or Stripe, be aware that a separate contract is formed between you and the platform. We're not responsible for any issues or discrepancies that arise from this relationship.

8.7 While we strive to ensure uninterrupted hosting services and will promptly address issues, we won’t refund hosting fees for downtime.

8.8 We're not liable for unforeseen issues such as your domain misdirection, data loss, or hacking. It's crucial you maintain strong passwords and back up your content.

8.9 Where we are proving ongoing support and maintenance in addition to hosting services, we'll routinely back up your site and update core software, databases, and licensed plugins.

8.10 Upon cancelling your support and maintenance package, all responsibility for backing up your database, core software, and plugins, as well as ensuring their updates and licenses, will revert to you.

8.11 New sites must initially launch on our servers for testing. Post-launch, you can switch hosting providers without obligation.

8.12 Should you opt for another hosting provider, we may charge a setup or transfer fee, which will be communicated in advance. We’re not responsible for any issues arising from other hosting providers.

8.13 For the first month post-launch, we ensure the site's performance. If any issues arise during this period, given compliance with clause 4, we'll address them at no charge.

8.14 If we’re only hosting (no support and maintenance), and the site experiences issues during the warranty period due to lack of updates or backups on your end, repair costs apply.

8.15 Without our support and maintenance package post-warranty, any site repairs are chargeable.

9. Templated Website Rental:

9.1 Website rental contracts are for a minimum term of 24 months, during which time you will be required to set up and maintain a standing order or direct debit to make payment of the fees monthly in advance for the duration of the Contract as stated in the quotation.

9.2 Rental websites reside on our servers. Access is granted post-receipt of the inaugural monthly payment and continues monthly, contingent upon timely subsequent payments. Failure to maintain consistent payments will result in the following actions:

9.2.1 Immediate Access Suspension: Initial non-payment will lead to the immediate suspension of client access to the website’s backend and administrative functionalities.

9.2.2 Temporary Site Take-Down: If payments aren't regularised within 15 days of the due date, we reserve the right to temporarily take down the website, making it inaccessible to the public.

9.2.3 Permanent Removal: In scenarios where payments remain outstanding for 60 days or more, we reserve the right to permanently remove the website from our server. Any associated data might be irretrievable post this action.

9.2.4 Reactivation: Should you wish to reactivate your website after a temporary take-down, a reactivation fee may apply, in addition to settling all outstanding payments.

9.3 Our rented websites leverage templated designs paired with WordPress CMS capabilities, empowering you to log in, upload, and manage distinctive content on the website's frontend.

9.4 If template modifications or content addition is needed pre-launch and you seek our aid, an upfront setup fee may apply, determined at our discretion.

9.5 Post-launch assistance, if requested, incurs additional charges beyond the monthly rental. We will apprise you of associated costs and payment schedules prior to service provision.

9.6 Post the 24-month term, barring any written 30-day termination notice from either party, the rental seamlessly extends month-to-month, adhering to the initial contract's terms and conditions. Notably, price revisions may occur, decided solely by us.

9.7 On completion of the 24-month tenure, should you opt to terminate the rental contract, you're entitled to retrieve your personally uploaded content from the website and server. However, we may levy a fee if you need our assistance in content migration to another website or host. It's imperative to note that the website template remains our property, and no ownership claims will be entertained.

10. Cancellation and Termination:

10.1 If you cancel after work has begun, 1LG can charge for completed work plus compensation for loss of business.

10.2 Upon cancellation after designs are submitted, designs remain 1LG Digital’s property unless the full fee is paid.

10.3 Either party can terminate this contract if the other:

10.3.1 commits a material breach, with termination immediate if the breach is irreparable, or, if it's repairable, the breach isn't remedied within 14 days of written notice; or

10.3.2 enters bankruptcy, voluntary or compulsory liquidation (except for genuine corporate reconstruction/amalgamation) or has a receiver appointed over any assets.

10.4 If terminated due to your default, all payments under this contract become immediately due.

10.5 Obligations that, by their nature, should continue post-termination will do so on a pro-rata basis.

10.6 For website design services per clause 4, cancellation post-contract formation requires payment of the total quoted fee. Upon payment, we'll provide all completed work until the cancellation date.

10.7 For services under clause 9, after the minimum term, either party can terminate with 1 month's written notice. Post-termination, neither party retains any liability.

10.8 Ongoing hosting services can be terminated by either party with 1 month's written notice.

10.9 If 1LG abandons the project as per clause 2.4, the project might be restartable with a 10% fee, contingent on our availability.

10.10 Any and all obligations of the Parties which either expressly or by their nature continue beyond the termination, cancellation, or expiration of this Contract shall survive termination under this clause 10.

11. Costs and Payments:

11.1 Initial Quotation: The costs provided in our initial quotation are estimates based on the information you provide us about your requirements. Any changes to these requirements may affect the final cost.

11.2 Additional Work: Work that falls outside the scope of the initial quotation will be considered additional. We will provide a separate estimate for this, and it will be charged accordingly.

11.3 Recurring Fees: Maintenance, hosting, and other ongoing services will have recurring fees. These will be outlined in our initial quotation or service agreement.

11.4 Payment Terms: All invoices are due within 7 days of the date of issue unless otherwise agreed upon. Late payments may incur a late fee.

11.5 Deposit: A deposit may be required before commencing work. This amount is non-refundable.

11.6 Final Payment: Upon completion of the project or the agreed milestones, the final payment becomes due. Access to the finished project or further services may be withheld until payment is received in full.

11.7 Late or Missed Payments: In the event of late or missed payments, we reserve the right to suspend services until the due amounts are cleared. This includes, but is not limited to, hosting, support, and maintenance services.

11.8 Changes to Costs: We reserve the right to change our costs with prior notice. This won't affect projects or services that have already been quoted or invoiced unless there's a change in the project scope.

11.9 Taxes: All quoted costs are exclusive of any applicable taxes unless explicitly stated otherwise.

11.10 Additional Costs: Be aware that certain third-party services or products, such as premium plugins, themes, or other software, may come with their own costs. These are not included in our quotation unless explicitly stated.

11..11 All payments shall be made in pounds sterling without any set-off, withholding or deduction except such amount (if any) of tax as you are required to deduct or withhold by law.

11.12 The time of payment shall be of the essence. If you fail to make any payment by the due date then, without prejudice to any right which we may have under to any statutory provision in force from time to time, we shall have the right to suspend the Services, shut down your website and reuse the domain name (where applicable) and charge you interest at a rate of 5% per annum above the Bank of England base rate from time to time, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Such interest shall be calculated on a daily basis and will accrue after as well as before any judgment.

11.13 Notwithstanding any other provision in these Terms and Conditions, if the Client has any outstanding invoices or owed payments for any services provided by 1LG Digital, all payments made by the Client will first be applied to the oldest outstanding invoice.

11.14 If the Client has an outstanding invoice for any service, including but not limited to design, development, marketing, or other ancillary services, and makes a payment for hosting services, said payment will be considered as payment towards the oldest outstanding invoice and not specifically for the hosting services.

11.15 Should the Client have unpaid invoices, including hosting services, beyond the payment due date, 1LG Digital reserves the right to suspend or terminate hosting services until full payment is received.

11.16 Unless explicitly agreed upon in writing by 1LG Digital, acceptance of a partial payment by 1LG Digital does not constitute agreement that the payment satisfies the debt in full. Any remaining balance will continue to be due and will be subject to any late fees or interest as stipulated in these terms.

12. Guarantee:

12.1 We offer a satisfaction guarantee specifically for our design Services. If, after iterative feedback and revisions, we are unable to arrive at a design that meets your approval, we will refund your money in full.

12.2 This guarantee is subject to the following conditions:

12.2.1 The Client must allow 1LG Digital a minimum of three further revision attempts to amend or adjust the initial website designs.

12.2.2 The Client engages actively in constructive communication, providing feedback aimed at refining and improving the design.

12.2.3 The Client provides feedback that is specific, actionable, and indicative of their preferences and needs. Generalized comments such as “it lacks a WOW factor” or "I’ll know when I see it" will not be considered actionable feedback, and refund requests based solely on such feedback will not be entertained.

12.3 Refunds will be processed within 14 days from the confirmation of refund eligibility. Any transaction fees or charges related to the refund will be borne by the Client.

12.4 We do not accept liability for damages arising from external factors, including, but not limited to, accidents, misuse, or the Client's failure to adhere to our maintenance and marketing instructions.

13. Intellectual Property:

13.1 All intellectual property rights in the software, code, tools, designs, methodologies, processes, or any other materials created or utilised by 1LG Digital in the course of providing the Services remain the sole property of 1LG Digital. Intellectual property rights in any third-party software or plugins used in the production of your website remain with the original creator.

13.2 Unless expressly agreed in writing, nothing in this Agreement grants the Client any rights, title, or interest in the intellectual property created or used by 1LG Digital.

13.3 The Client acknowledges and agrees that we may use and repurpose any such intellectual property for other clients or purposes, and the Client shall not have the right to access, replicate, or use such proprietary materials without express written permission from us.

13.4 Provided payment is made in accordance with the terms of payment above, we will grant you:

13.4.1 a non-exclusive license to use the intellectual property the subject of the Contract, only for the purposes for which we are engaged by you;

13.4.2 which licence will become effective only once the final design has been provided and, once we have received all payments under the Contract in full;

13.4.3 You may not sub-licence the intellectual property rights without our prior written permission.

13.4.4 The licence will apply only to the final design and will not extend to any draft concepts, images, designs or other material viewed by you. These cannot be used without our express permission. We reserve the right to reuse these designs at our discretion.

13.4.5 Any licence granted shall be automatically revoked if you breach any of these Terms and Conditions or if the Contract is cancelled or terminated in accordance with clause 10.

13.5 We reserve the right to take such actions as may be appropriate to restrain or prevent infringement of such intellectual property rights.

13.6 We reserve the right to use any design created by us in any advertising or promotional material, publications, print.

13.7 The Client represents and warrants that all content, including but not limited to images, text, graphics, logos, icons, and any other materials provided by the Client for inclusion in the website or any related services, are either owned by the Client or the Client has obtained the necessary rights or permissions to use them.

13.8 You warrant that any image, logo, document or instruction given to us will not cause us to infringe any advertising codes of conduct or any intellectual property or other legal rights, including any letter patent, registered design or trade mark, in the execution of our Services.

13.9 The Client agrees to indemnify, defend, and hold harmless 1LG Digital, its affiliates, officers, directors, employees, agents, licensors, and contractors from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable legal fees) arising out of or related to any content provided by the Client, including but not limited to claims of copyright infringement, trademark infringement, misappropriation, or violation of any third-party rights.

13.10 During the course of our services, we may utilise third-party software or tools that require separate licensing agreements. These licenses are secured by us for the purpose of the work performed under the terms of the Contract and are non-transferable. Should the Client decide to move, host, manage, or otherwise take their website elsewhere, it is the Client's responsibility to secure and pay for any necessary licenses or permissions for continued use, operation, updates, or maintenance of such third-party software or tools. Failure to secure appropriate licenses can result in malfunctions, lack of support or updates, and potential legal liabilities. 1LG Digital will not be responsible for any repercussions arising from the Client's unauthorised use of third-party software post-termination or transfer of services.

14. Confidentiality:

Each Party undertakes that throughout the duration of the Contract, the Parties may disclose certain confidential information to each other. Both Parties agree that they will not use the confidential information provided by the other, other than to perform their obligations under the Contract. Both Parties will respect and uphold the information’s confidentiality and will not disseminate it to any third party unless authorised by the other Party in writing.

15. Data Protection:

15.1 Both parties agree to comply with all applicable data protection legislation including, but not limited to, the General Data Protection Regulation 2016 and any subsequent amendments thereto.

15.2 If you are providing us with the personal data of any other person, it is your responsibility to obtain the consent of those persons to pass their data to us, as a third party. We will only process, store and hold such data to perform our obligations under the Contract and will not use it for any other purpose.

16. Literature & Representation:

Any marketing literature is presented in good faith as a guide to represent the services offered and does not form a part of the Contract. None of our employees or agents are authorised to make any representation concerning the Services unless confirmed by us in writing. In entering into the Contract, you acknowledge that you do not rely on and waive any claim for breach of any such representations, which are not so confirmed.

17. No employment:

Nothing in the Contract will render or be deemed to render us an employee or agent of yours or you an employee or agent of ours.

18. Assignment and Sub-Contracting:

18.1 You are not entitled to assign the benefits under the Contract.

18.2 We may sub-contract the performance of any of our obligations under the Contract without your prior written consent. Where we are sub- contracting the performance of any of our obligations under the Contract to any person, we shall be responsible for every act or omission of the sub-contractor as if it were an act or omission of our own.

General Provisions:

19.1. Liability & Indemnity:

19.1 Except in respect of death or personal injury caused by our negligence, we will not by reason of any representation, implied warranty, condition or other term, or any duty at common law or under the express terms contained herein, be liable for any loss of profit, loss of business, or any direct, indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by our servants or agents or otherwise) in connection with the performance of our obligations under the Contract.

19.1.2 All warranties or conditions whether express or implied by law are expressly excluded to the full extent permitted by law.

19.1.3 In the event of a breach by us of our express obligations under these Terms and Conditions, your remedies will be limited to damages, which in any event shall not exceed the total amount paid by the client to us for the services rendered.

19.2. Professional Advice:

1LG Digital provides SEO, PPC, and other digital marketing services based on best industry practices and expertise. However, we do not guarantee specific rankings, traffic volumes, or conversion rates. Performance can vary due to factors outside our control. We may advise clients to consider our advice and recommendations as part of a broader marketing and business strategy in relation to the Services but we cannot accept responsibility for any actions taken as a result of such advice or recommendations, nor can we guarantee the success or outcomes of any marketing campaign or any of the other Services provided. Further, we shall not be liable for any consequences should any professional advice not be taken. We may provide introductions or referrals to other companies, however, under no circumstances shall we be liable for the actions or lack of actions of said other companies.

19.3. Restrictive Covenants:

Neither we nor the Client will, during the term of the Contract and for a period of 12 months after its expiry or termination, without the other’s prior written consent, appoint in any way or cause to be employed, engaged or appointed an employee, agent, director, consultant or independent contractor of the other.

19.4. Force Majeure:

Neither Party shall be liable for any failure or delay in performing their obligations under the Contract where such failure or delay results from any cause beyond the reasonable control of that Party. Such causes include, but are not limited to: power failure, Internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event beyond the control of the Party in question.

19.5. Waiver:

No failure or delay by either Party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either Party of a breach of any provision of the Contract shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

19.6. Severance:

The Parties agree that, in the event that one or more of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (and the Contract, as appropriate). The remainder of these Terms and Conditions shall be valid and enforceable.

19.7. Third Party Rights:

No part of the Contract is intended to confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to the Contract.

19.8. Notices:

Notices will be deemed to have been duly received and properly served 24 hours after an email is sent or three working days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that it was properly addressed to the address provided, stamped and placed in the post and in the case of an email, that it was sent to the specified email address of the addressee.

19.9. Dispute Resolution & Mediation:

If a dispute arises out of or in connection with this Agreement or the performance, validity, or enforceability of it, then the parties shall first seek settlement of that dispute by mediation. The mediation shall be conducted in accordance with mutually agreed upon rules. If the dispute is not resolved through mediation, the parties may seek remedies through legal action. Both parties agree to operate in good faith during this process.

19.10. Data Retention:

Upon termination of services, we will retain all client files, data, and related electronic documentation for a period of three (3) months from the date of termination. After this period, we reserve the right to delete and destroy such data without further notice. It is the client's responsibility to request any necessary data within this timeframe. Beyond this three-month period, we are under no obligation to maintain or provide any data related to the client's projects.

20. Law and Jurisdiction:

These Terms and Conditions and the relationship between you and us (whether contractual or otherwise) will be governed by, and construed in accordance with, the laws of England and Wales. Any dispute, controversy, proceedings or claim between you and us relating to the Contract or these Terms and Conditions (whether contractual or otherwise) will be subject to the jurisdiction of the courts.

1LG Digital – Terms and Conditions. Updated 20/09/2022


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