Working With 1LG Digital
We believe in fairness, transparency, and mutual respect
SEO Web Design & Digital Marketing Since 2000
Go on — give us a call
Get help to skyrocket your website results
With London & Birmingham raechable in around an hour from our Milton Keynes digital marketing & web design studio, we try to meet our local clients in person at least once during any new project. If your location makes that impractical, virtual meetings let's us put faces to names, build better working relationships, and achieve better results.
Step 1: Clarity Call
We explore the high-level details and goals for your project on a call. If the project is a match and you like us, we schedule a strategy call.
Step 2 Strategy
We discuss the options with all stakeholders on a more detailed call. At the end of this second call, we provide a ballpark estimate.
Step 3 Proposal
If you are happy with our ballpark project estimate, we'll write up a firm proposal for your consideration and schedule onboarding.
Read more on our PROJECT MANAGEMENT PROCESS page
Our Promise to You
1LG Digital — Client Charter
As a customer-centric digital marketing agency — at 1LG Digital, we believe in fairness, transparency, and mutual respect. We know your business matters to you — and it matters to us too. This Client Charter sets out the standards we hold ourselves to, and what you can expect when you work with us.
It's not just a policy document — it’s a reflection of our values.
Our commitment to you — we will
1. Act with Integrity
- o Always be honest about what we can and cannot do
- o Communicate clearly, respectfully, and in a timely manner
2. Deliver with Care
- o Take pride in every project, big or small
- o Apply over 25 years of digital experience to serve your goals
- o Work to agreed specifications, timeframes, and budgets
3. Respect Your Time and Investment
- o Keep you informed at key stages of a project
- o Provide accurate invoicing and clear pricing
- o Offer exceptional value — not gimmicks
4. Protect Your Interests
- o Keep your data, login credentials, and site assets secure
- o Only use trusted platforms, software, and hosting solutions
- o Maintain professional indemnity and business liability cover
5. Learn and Improve
- o Embrace client feedback
- o Evolve with technology
- o Continually refine our processes and service
To ensure a successful partnership — we ask that clients will:
- o Provide timely feedback, approvals, and materials
- o Let us know if anything changes on your side that may affect the project
2. Respect Agreed Terms
- o Settle invoices by their due dates (typically 7 days from issue unless otherwise agreed)
- o Understand that late payment may result in service suspension and reconnection fees, which are clearly stated in our terms
- o Treat our team with courtesy and professionalism
- o See us as a long-term partner, not a short-term fix
4. Recognise Our Value
- o We are not the cheapest, because we do not cut corners
- o Our fees reflect decades of experience, ongoing support, and future-proof thinking
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Understand — what sets us apart:
A track record going back to the year 2000 — plus:
- Hundreds of successful website and digital marketing projects delivered
- Honest advice grounded in real-world business experience
- One-to-one service: your business will never be treated like a number
- A personal commitment to your success, not just your project
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Dispute Resolution — if ever there’s a concern:
- Let us know as soon as possible
- We will acknowledge the issue within 48 hours
- We will work with you to find a fair and fast resolution
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